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Maxpay Help Center
FAQs, tips, useful articles
Why did my payment get declined?
I was charged by Maxpay.
I want my payment to be refunded.
I can't login to the site!
I forgot my password, what should I do?
What currencies does Maxpay support?
What countries for processing does Maxpay support?
The main decline reasons
How do I reduce declines?
How to issue a refund?
The final transaction status was not updated? Callback was not received
Fraud & Chargebacks
Credit card fraud and fraud alerts
How to identify a potential fraud?
How fraud ratio is calculated?
What is chargeback and the reasons it may occur?
Chargeback's types and statuses
How chargeback ratio is calculated?
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