The final transaction status was not updated? Callback was not received

In case, when the transaction status in Maxpay is different from the status on your side it is possible to resend callback for the transaction

To do that just follow a few easy steps:

  1. Login to Mportal and go to Analytics Transaction report.
  2. Use filters to find the transactions. You may learn more about the filters here. 
  3. When you located the transaction click Analytics___Merchant_portal_-_Google_Chrome_2018-12-25_17.42.20.png button in Actions column.
  4. After the callback is sent the transactions will be updated.

If you need assistance please contact us at support@maxpay.com.

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