If you purchased an order and haven't received it yet, the most common reasons for this can be:
- Your payment is in pending status. Sometimes it may take up to 5 days to process a transaction;
- Your order hasn't shipped yet. Sometimes an item takes a little longer than expected to be delivered;
- It gets lost in the post;
- Your order is held in the customs office.
First of all, you should contact the support of the site where you placed your order or directly the seller for more details. They have to provide you with the instructions and explanations.
Every ordered item have to go with a tracking number so that you could check the transit and time of delivery.
Read carefully the Terms&Conditions, while deciding to purchase a service.
Don't worry if your desired item didn't arrive - many sites offer to refund the lost orders.