Timely issued refund can help to avoid chargebacks and fines, when both merchant and customer are happy of the resolved situation.
In Merchant Portal you have 2 simple ways to make a refund:
1. To process a refund please sign in at my.maxpay.com, then go to Customers section which allows to make some actions related to your customers.
Customer filters much simplify the seach. You can filter out by date, Unique user id, application etc.
Button Details allows to view the customer's details of purchasing.
To refund a transaction tap button in the Actions panel.
Refund is issued.
2. You can issue a refund also by running your Transaction report.
The Transactions Report shows you a list of your transactions within a given date range, as well as the source and type of the transaction. In the transaction report, you are able to include selected fields, view the details of the transaction, make a refund or void a transaction. Just fill in the selected field with necessary data (email, transaction reference or unique ID) and tap "Refund" button when the requested information is appeared.